Complaints

North Lanarkshire Integration Joint Board Complaints

Complaints in relation to the North Lanarkshire Integration Joint Board

North Lanarkshire Integration Joint Board’s definition of a complaint is:

‘An expression of dissatisfaction by one or more members of the public about the IJB’s action or lack of action, or about the standard of service the IJB has provided in fulfilling its responsibilities as set out in the Integration Scheme’.

A complaint may relate to dissatisfaction with:

  • the IJB’s policies
  • the IJB’s decisions
  • the administrative or decision-making processes followed by IJB in coming to a decision

If you wish to make a complaint in relation to the Integration Joint Board, you can do so in the following ways:

In writing:

Geri McCormick

Health and Social Care NL Scott House 73 – 77 Merry Street

Motherwell ML1 1JE

By email:

By sending an e mail to: complaints@northlanarkshire.gov.uk

For further information:

Please refer to the North Lanarkshire Integration Joint Boards’s Complaints Handling Process or visit the Integration Joint Board webpage.

Related Publications & Documents:

The North Lanarkshire IJB Complaint Handling Process is available here: complaints handling process